Delivery & Returns

Shipping and Delivery


Once an order has been received, it will be processed within 24 hours. Orders placed after 3pm will be processed the next day, excluding Fridays & Saturdays. For deliveries across the UAE we give an estimated delivery time of 5-10 working days.

Unfortunately during this time we cannot accept any cancellation of any order.

Should you have any questions regarding your order and delivery please contact us.

To check the status of your order please contact us.


Returns Policy

We thank you for your purchase and hope that you love it as much as we do however if you are not fully satisfied with your order, you may return it to us at your own cost within 7 days, should your item be returned after this time we cannot guarantee it will be accepted for return, exchange or refund. The purchase must arrive in perfect condition and must not be damaged or tampered with in anyway. Should your item not meet our returns criteria you will not be eligible for a refund or exchange.

 

Gift vouchers are non-refundable.

 

Commissions require a non-refundable upfront payment, and the delivery of the piece is subject to agreement upon initial consultation.

 

For returns or any other quires please contact us.

Select your currency
AED United Arab Emirates dirham
error: This image is the property of artbyemilyjoanne.com